Support & Helpdesk

As an AXS ict customer, you can always count on us to make changes whenever needed. You can also rely on us whenever you encounter IT issues. There are several ways to request IT support, depending on what works best for you and how urgent your request is.

URGENT ISSUE

Are there employees who are completely unable to work, or is there a missing functionality that is affecting more than half of your employees? In that case, we consider this an URGENT issue. You can reach us by phone at: +31 (0)88 1 123 123.

IT support outside office hours

On weekdays, we are available from 8:00 AM to 5:30 PM. Do you have an issue outside our office hours that cannot wait?

1. Call our general number: +31 (0)88 1 123 123.
2. Select option 2.
3. Leave a message. Your message will be sent to all our support staff.
4. We will assist you as soon as possible.

Urgent issues outside office hours fortunately rarely occur for our customers. That’s why we do not operate an on-call service. It may happen that a request is not picked up immediately, but we always do our best to help you as quickly as possible.